Payments & Insurance
Payments for services at Dr. Alexis Integrative Health are due at the time services are rendered. Accepted forms of payment are: Cash, Visa, Mastercard, Debit Cards, HSA or FSA, American Express, and Discover Card.
We do not accept payment from insurance companies or bill insurance companies for the provider visit. However, we do our best to comply with insurance requirements so that you can get reimbursement. Let us remind you that submission of a claim for reimbursement does not guarantee reimbursement and is subject to health plan benefits. To help you in your quest for reimbursement we will do the following:
Provide you with a “superbill” that summarizes the services rendered, diagnoses, and charges applied. The “superbill” is a document (similar to an insurance claim form) which you can then submit directly to your insurance company for reimbursement. Most integrative health providers are considered to be out-of-network providers, so you will want to check with your particular insurance company on their out-of-network policy.
Gladly fulfill any requests for additional forms from your insurance company.
Give the copied information to you to submit to your insurance company (along with their letter of request). We HIGHLY recommend that you only send copies of the documents, never the originals.
Please note that if we receive letters from insurance companies requesting records or different diagnosis codes, different CPT codes and additional information we will give this additional information to you to submit to your insurance company; however, we will not send the information directly to the insurance company. Any payment for insurance reimbursement should be sent directly to you, the client. Call your insurance company to request claim forms to submit for reimbursement.
Labs & Diagnostic Testing:
Labs and diagnostic testing are generally covered by your insurance company when their in-n etwork labs or diagnostic centers are used. Check with your particular plan. We can recommend a low-cost, cash-pay lab or diagnostic center, when labs or diagnostic testing are required but are not covered by insurance or if you do not carry insurance.
If your provider at Dr. Alexis Integrative Health orders lab or diagnostic testing, we provide you with an order, allowing you to schedule directly with the lab or diagnostic testing center of your choice, such as Sonora Quest, LabCorp, Radiology Ltd., and others. You can then schedule your visit, and give them your insurance information up front, so they can bill your insurance directly for these tests.
Flexible spending accounts (FSA) / Health savings accounts (HSA):
Many personal FSA or HSA accounts will cover some of the services offered at Dr. Alexis Integrative Health. Please check with your specific plan.
When you book an appointment or consultation at Dr. Alexis Integrative Health, we exclusively reserve that time for you with the doctor, nurse or staff, and facilities. We ask our clients to give us at least a 24-hour notice if they need to cancel or reschedule their appointment, which allows us time to fill that open appointment slot with another client. If you no-show for your appointment or cancel/reschedule your appointment without the sufficient 24-hour notice, a $75.00 fee will be charged to your account, and you may be required to pre-pay for your next appointment.